Triennial Order Form

Please use this form to authorise Synnex CSP to provision Triennial SKUs under the CSP program.

Please take special note of the following and perform any necessary steps prior to submitting your order:

For an existing tenant currently under Synnex - please specify the primary domain (default domain) currently with Synnex.
For an existing tenant not under Synnex - please ensure it's onboarded to Synnex (tenant transition) prior to placing your order. Click here, for guidance on performing tenant transitions.
For a new tenant - please follow the steps for creating a new tenant. Click here, for guidance on transacting trials.

Partner Agreement Term

Microsoft Partner Network (Location MPN ID)*

Partner Company Name *

End User Details

Company *

Tenant ID *

Microsoft Customer Agreement details (end user)

First Name *

Last Name *

Email *

Phone

Microsoft Customer Agreement

Microsoft Customer Agreement *

I/we certify that the customer noted above has accepted the latest Microsoft Cloud Agreement.

Please download the Microsoft Customer Agreement from the link below and share with End User for their acceptance: https://www.microsoft.com/licensing/docs/customeragreement
Select: Australia, Submit

Orders

Minimum Order Quantity - 100

Order Line 1 (SKU, Term Duration, Billing Plan) *

Quantity *

Order Line 2 (SKU, Term Duration, Billing Plan)

Quantity

Order Line 3 (SKU, Term Duration, Billing Plan)

Quantity

Terms & Conditions

CSP Triennial Purchasing

1. Commitment & Payment

Partners are liable for the full three-year commitment term for all transactions, including initial orders, seat increases, and modifications. All such transactions require upfront payment prior to provisioning. Initial orders will be provisioned based on valid monthly quotes. It is the Partner's responsibility to ensure adequate credit or pre-payment is available to prevent delays or price changes.

2. Pricing and Seat Adjustments

Additional Seats added to existing subscriptions will be quoted on a pro-rata basis. The invoiced amount will align with the provided quote, regardless of actual provisioning date.

3. Anniversary Billing

All anniversary payments must be received before the applicable anniversary date. While Synnex will endeavour to provide reminders, it remains the Partner's responsibility to manage and monitor all billing cycles.

4. Provisioning Requests and Timing

Any subscription provisioning or modification requests will only be processed during Synnex business hours (excluding public holidays). Partners should allow for appropriate lead time and consider Microsoft grace periods. Cancellations or seat reductions requested within seven (7) days of provisioning may incur administration fees.

5. Upgrade and Credits

Upfront payment is required before upgrades are processed. Any resulting credits will be issued in accordance with Microsoft's billing cycle.

6. Auto-Renewal Policy

Auto-renewal will be disabled by default for all triennial subscriptions. Partners are responsible for tracking renewal dates and managing their continuation or termination. Cancellations must be requested within seven (7) days from the exact time of provisioning. A completed cancellation form must be submitted during Synnex business hours within this period.

7. Microsoft Policy Adherence

All transactions and provisioning are subject to Microsoft's current CSP program terms and policies. Any changes made by Microsoft that impact billing, subscription management, or lifecycle terms will be reflected accordingly.