24 May 2024

New timeline for NCE migration for nonprofit and education offers

Microsoft-led migration for Public Sector offers in new commerce will now renew no earlier than September 1, 2024. Details of the new timeline are as per below:

Key milestonePreviously announcedRevised date
New subscription purchase must be on new commerceMay 1, 2024August 1, 2024
Microsoft led migration for Public SectorJuly 1, 2024No earlier than September 1, 2024
End of legacy incentivesDecember 31, 2024March 31, 2024

We recommend partners migrate all their nonprofit and education customers to NCE before the Microsoft-led migration from September 1, 2024, to ensure a seamless transition.

24 May 2024

Changes to Microsoft 365, Office 365, and Microsoft Teams licensing

From April 1, 2024, Microsoft introduced a new lineup of Microsoft 365, Office 365, and Microsoft Teams SKUs worldwide to provide commercial customers the option of purchasing Teams separately from Microsoft 365 and Office 365.

The new lineup does the following:

  • Introduce new suites without Teams, which are named the same as the existing suites plus “(no Teams).” The “no Teams” suites will be in the following offers:
    • Microsoft 365 E3/E5, Office 365 E1/E3/E5
    • Microsoft 365 Business Premium, Business Standard, Business Basic
    • Microsoft 365 F1/F3, Office 365 F3
  • Introduce a new standalone Teams SKU for Enterprise: Microsoft Teams Enterprise
  • End the sale of net-new subscriptions to all existing Enterprise SKUs with Teams (Office 365 E1/E3/E5 and Microsoft 365 E3/E5)
  • Continue to offer existing SMB and Frontline suites with Teams (Business Basic/Standard/Premium, MF1, MF3, OF1, OF3) alongside the new versions without Teams

Impact on customers


  • With the introduction of the new commercial lineup, the sale of current Enterprise suites that include Teams to net new subscribers will end. As a result, Office 365 E1, Office 365 E3, Office 365 E5, Microsoft 365 E3, and Microsoft 365 E5 suites with Teams should no longer be sold to net new subscribers.
  • Net new subscribers to Office/Microsoft 365 Enterprise suites who wish to provide their end users with Teams will need to purchase two SKUs: Microsoft Teams Enterprise, plus either the Microsoft 365 (no Teams) or Office 365 (no Teams) suite.
  • Existing customers who wish to continue using SKUs to which they have already subscribed can continue to use, renew, upgrade, and add licenses to their current plans. If an existing customer wishes to switch to the new lineup of suites without Teams, they can do so on their contract anniversary or renewal.

Microsoft 365 Business and Frontline

  • Current Microsoft Business and Frontline suites with Teams included will coexist with the new lineup.
  • Partners will have the ability to choose between the existing Microsoft 365 Business Basic, Microsoft 365 Business Standard, Microsoft 365 Business Premium, Microsoft 365 F1, Office 365 F3, and Microsoft 365 F3 suites with Teams included, or the new versions of those suites without Teams.

Next steps

11 April 2024

New Professional Services for Synnex CSP partners

Amplify your cloud capabilities with our suite of professional services tailored specifically for CSP partners.  

These services include Azure migration assistance, Azure optimisation, the establishment of Microsoft Sentinel foundations, and the customisation of cloud projects to meet individual partner needs.

Our Microsoft Cloud-certified experts offer a wealth of expertise, insights, and optimal methodologies. By entrusting your projects to us, partners can be assured that they harness the complete capabilities of the Microsoft Cloud platform, and safeguard their investments.

To access these services, book a consultation with us or reach out to our Synnex CSP team, csp@au.synnex-grp.com.

18 January 2024

Copilot for Microsoft 365 now generally available through Cloud Solution Providers (CSPs) 

Copilot for Microsoft 365 is now available to transact through CSP new commerce  

Please Note: 

  • To give customers of all sizes access to Copilot, Microsoft has removed the minimum seat purchase requirement and that customers with Office 365 E3 and E5 can now purchase Copilot for Microsoft 365 
  • The product is now available for purchase from the Synnex portal  
  • The AUD pricing for Copilot for Microsoft 365 is also available now 
  • Customers will need one of these prerequisites base SKUs to purchase Copilot for Microsoft 365: Office 365 E3/E5, Microsoft 365 E3/E5, Microsoft 365 Business Standard, and Business Premium 

To view the full announcement from Microsoft, click here

For more information, please reach out to the Synnex CSP team csp@au.synnex-grp.com

18 December 2023

Changes to Azure reservation exchange policy

Microsoft has announced a grace period allowing you to exchange Azure compute reservations (Azure Reserved Virtual Machine Instances, Azure Dedicated Host reservations, and Azure App Services reservations) until at least July 1, 2024, extending the original deprecation date from January 1, 2024. However, the new reservation exchange policy’s start date remains January 1 2024. 

Click here to learn more about the exchange policy change. 

18 December 2023

New Commerce timeline for CSP government, education, and not-for-profit (NFP) customers 

From 1st July 2024, Microsoft will begin migrating all CSP partners with government, education, and NFP customers to new commerce (NCE). Partners are encouraged to prioritise migrating all their public sector customers from legacy to new commerce system during the months of January through June 2024, before Microsoft-led migration begins in July. 

Please note 

  • All legacy offers that Microsoft migrates will be set to annual terms by default. Partners will have seven days after migration is complete to change the subscription term, quantity or cancel the subscription if necessary. 
  • This public sector migration will occur on the date of your customer’s subscription renewal, starting with subscriptions set to renew on July 1, 2024, and will continue with all offers renewing throughout calendar years 2024 and 2025. 
  • Microsoft will launch the CSP government, education, and NFP offers in four waves, as shown in the below table. Wave 1 will include the offers with the highest customer volume. The remaining offers will be launched in the subsequent waves. The offers included in each wave will be published in the new commerce license-based price list in the Partner Center Pricing workspace, one month before the launch date. 
Government, Education, and NFP Available in new commerce 
Wave 1 March 1, 2024 
Wave 2 March 1, 2024 
Wave 3 April 1, 2024 
Wave 4 May 1, 2024 

While Microsoft will migrate all offers remaining in the legacy system to new commerce in 2024, the timeline for Microsoft-led migration of commercial offers is different than the timeline for public sector offers. To clarify the differences, here are the key dates for each migration effort: 

CSP offers Available in new commerce Microsoft-led migration begins for offers renewing on this date 
Commercial SKUs Now January 11, 2024 
Education, Not-for-profit (NFP), Government Starting January 1, 2024 July 1, 2024 


For any migration related queries, please reach out to the Synnex CSP team csp@au.synnex-grp.com.  

30 November 2023

New annual revenue requirements for CSP partners (indirect resellers) 

Starting April 1st, 2024, all existing Microsoft CSP partners will be required to have a minimum of USD 1,000 in trailing 12 months (TTM) CSP revenue (including Perpetual Software) at the reseller tenant level in each of the CSP regions in which they sell. This is a Microsoft-led motion for all their CSP partners globally. The revenue requirement must be met annually, on your tenant onboarding anniversary date, for you to remain authorised to transact as a CSP.

  • The $1,000 USD revenue requirement from Microsoft doesn’t have to be solely derived from Synnex. 
  • This requirement applies only to your CSP tenants that have been authorised for at least one year. 
  • From January 2024, you will be notified by Microsoft 90 days in advance of your onboarding anniversary month if you are not meeting the revenue requirement, enabling you to work together with Synnex to meet the requirement.  
  • You will receive an enforcement notification during your onboarding anniversary month informing that you will be deauthorised from the Microsoft CSP program if you have less than USD 1,000 in TTM CSP revenue associated with the reseller’s tenant. After deauthorisation, you must wait at least one year before re-enrolling for indirect reseller status. 

Click here for more information on the minimum revenue requirement for partners. 

Please reach out to csp@au.synnex-grp.com should you have any questions. 

10 November 2023

Update on new commerce timeline for CSP Government Community Cloud, education and non-profit legacy offers 

Microsoft will launch CSP public sector offers in the new commerce system starting January 1, 2024. To give partners time to adjust to this change, Microsoft-led migration of public sector offers will begin starting July 1, 2024. We’ll share the full launch and migration plan in mid-November 2023. 

Click here to learn more about this update and the next steps.  

If you need additional support, please reach out to the Synnex CSP team csp@au.synnex-grp.com

17 October 2023

Microsoft-led migration of all CSP commercial subscriptions to New Commerce (NCE) begins from January 2024

From January 2024, Microsoft will begin migrating all CSP commercial subscriptions that remain in the legacy system to new commerce (NCE). This migration includes CSP commercial offers being used by Government entities. 

Who will this impact? 

This migration will impact all CSP Direct Bill, Indirect Resellers, and Indirect Providers. 

What will happen? 

  • All legacy subscriptions that Microsoft will migrate to new commerce will be set to annual term with the same billing plan and seat counts that customers had in legacy 
  • This migration will occur on the date of your customer’s subscription renewal, starting with all subscriptions set to renew in January 2024 and continuing throughout the 2024 calendar year 
  • You will have seven days after migration is complete to change the subscription term, quantity or cancel the subscription if necessary 

Recommended action for partners 

  • Manage your customer migrations now to ensure they have the terms that best suit their business needs 
  • For customers that want monthly subscription terms, migrate them before the legacy subscriptions reach end of term in 2024 

For resources on how to migrate to new commerce, please click here

If you need additional support, please reach out to the Synnex CSP team csp@au.synnex-grp.com

7 August 2023

Price Adjustments from Microsoft

Starting September 1st, 2023, pricing for Microsoft cloud and on-premises software services will adjust for local currency fluctuations.  

Microsoft has announced pricelist changes for Australian Dollar (AUD) as per below: 

Currency Cloud Change % OnPrem Change % 
Australian Dollar +9% +9% 

*Percentage changes on individual SKUs may vary slightly from these percentages due to pricing calculations and rounding rules. 

Visit Microsoft Partner Centre Updates to get additional details including links to the Microsoft Operational Readiness Gallery and FAQs. Please reach out to licensing@au.synnex-grp.com should you have any questions. 

22 May 2023 / Security

Microsoft security update – Migrating to GDAP

From 22nd May, Microsoft will start migrating from a Delegated Admin Privilege (DAP) relationship to Granular Delegated Admin Privilege (GDAP). All existing Microsoft commercial cloud (Microsoft 365, Dynamics 365, Microsoft Azure, and Microsoft Power Platform) customer tenants will need to transition from DAP to GDAP.  

If you need any help in migrating to GDAP, please reach out to our Synnex CSP team for assistance. 

13 December 2022 / Legacy

Microsoft CSP Legacy Price Increases

Renewal and adjustment of existing legacy subscriptions will continue to be available via Synnex CSP for seat-based subscriptions into 2023. However, starting from 1st of February 2023 Synnex will be required to pass on a price increase in CSP Legacy subscription renewal. If you need any assistance in migrating your customers to the CSP New Commerce Experience, please reach out to the Synnex CSP team for assistance.

11 December 2022 / Azure

Microsoft Azure Reserved Instances margin ends

Please be aware Microsoft have advised that as of January 2023, upfront margin will no longer be offered on Azure Reserved Instances. This means that moving forward the cost you see for Reservations purchased will be the same as the RRP. Other related incentives will be unchanged. Any Reserved Instanced provisioned prior to January 2023 will not be affected by this change, although the new pricing structure will be applied after their term concludes and at the time of renewal.

For more information on this change please see this collection in the Microsoft partner portal:

10 December 2022 / Legacy

Partner Incentives for seat-based subscriptions in CSP Legacy end on December 31st 2023

As previously announced, partner incentives eligibility for seat-based subscriptions in CSP Legacy will retire in December 2022.